Working draft. The content below is a prepared placeholder and should be completed by legal counsel or a data protection specialist before production launch.
TERMS / REGULATIONS
Terms of service
Prepared terms placeholder for Doktorio's online consultations and electronic service delivery.
Scope of services
The terms should explain how the website works, how requests are submitted, and how the online consultation process is organized.
They should also clearly state that payment covers the doctor's time and assessment, not a guaranteed outcome or document issuance.
Technical requirements
The patient should have a device with internet access, an up-to-date browser, and the ability to receive email or SMS messages.
It is also worth describing the responsibility for submitting complete and accurate data in the medical form.
Payments and complaints
This section should identify the payment operator, invoicing rules, and the process for submitting complaints.
Response times and exceptions resulting from the medical nature of the service should be defined as well.
Service limitations
The terms should clearly state that the online consultation is not intended for emergencies or life-threatening situations.
The possibility of recommending an in-person consultation or additional diagnostics should also be described.