Remote consultations for common medical needs

Online doctor consultation with the possibility of receiving an e-prescription as quickly as possible after medical review.

• The doctor reviews reported symptoms, current treatment, and submitted medical details.
• If medically indicated, an e-prescription may be issued and sent by SMS or email.
• If issuing a prescription would be unjustified or unsafe, the doctor may refuse and recommend further steps.

Payment for the consultation does not guarantee that an e-prescription will be issued.

Doctor consultation with the possibility of issuing an electronic sick leave certificate E-zwolnienie (e-ZLA).

• The doctor assesses the patient's condition and whether temporary inability to work is medically justified.
• The document may be issued only after an individual clinical assessment.
• If needed, the doctor may recommend an in-person consultation or further diagnostics.

The decision to issue e-ZLA belongs solely to the doctor and depends on clinical assessment.

Online consultation with the possibility of receiving a referral for laboratory or imaging tests.

• This service supports patients when further diagnostics require an organized medical decision.
• The doctor may refer the patient for laboratory or imaging tests, or suggest a different next step.
• In some cases, an in-person visit may be recommended instead of a referral.

A referral can be issued only when there is a clear medical justification.

Comprehensive online GP consultation covering advice, e-prescriptions, sick leave certificates, and referrals depending on medical indication.

• This is the broadest path for patients who need symptom assessment or guidance on what to do next.
• Within one consultation, the doctor may discuss treatment, review the health context, and indicate the most appropriate next step.
• If the case falls outside the safe scope of telemedicine, an in-person examination may be recommended.

The final scope of the service and any documents depends on the doctor's medical assessment.

Online consultation with a psychiatrist for patients who need to discuss mental health symptoms, current treatment, or the safest next step.

• The doctor reviews reported symptoms, previous treatment, current medication, and the broader health context.
• The consultation can help organize further care, assess treatment changes, and clarify the next recommended steps.
• If the situation requires urgent intervention or in-person care, the doctor will direct the patient to the appropriate path.

The outcome of the consultation and any recommendations depend solely on individual medical assessment.

Online consultation for situations that require an urgent medical assessment of whether the morning-after pill may be prescribed.

• The doctor reviews the medical context, the time elapsed since intercourse, and any contraindications.
• The decision to prescribe the medication is made only after an individual medical assessment.
• If remote assessment is insufficient or unsafe, the doctor will recommend the next appropriate step.

The medication may be prescribed only when it is medically justified and safe for the patient.